心在滴血

learnt my lesson today.

normally, i'm a bit 迟钝 wan. am not very particular about many things also. i have a very bad habit. i dun read my bills. so usually when i got my bills, i usually just open up, read the "Total payable amount" and then usually will pay that amount liao.

for my handphone bill..... even worst. i dun even open the envelope. i usually wait for M1 to send me an SMS telling me the total payable amount, then when i pass by an AXS machine, i will make the payment.

As many of you have known, i do not have a house line. As everyone in my household owns a handphone, so in a way, house phone is rather meaningless for me. my mum even got a habit of calling me on my mobile, asking me this and that..... when SHE IS JUST in the NEXT ROOM. haha by the way, i'm paying for my mum's line too.

anyway, i din notice that i ahve been paying a lot to my mobile bills lately. until when i go to AXS machine, and after i manually entered in my account number. the machine will automatically retrieve your balance, and........the screen shows that i have a outstanding balance of $280!!! personally i know that i have a $99 dollars, thus meaning.... this new month's usage rater is..... about $180!

usually i dun take notice of the retrieved balance shown on the screen. somehow, today it caught my attention. i got a shock! cos i am supposed to be on Corporate Plan! meaning it should be cheaper!

i immediately called M1. then i was told that i was no longer on Corporate plan since last Dec! GOODNESS! i am currently on public plan! my plan is Ultimate Plan. but they gave me a 45% discount. so after discount, the subscription charges is $55 WITHOUT GST.

With this Ultimate plan, you are given total of $100's worth of talk time. (for incoming and outgoing) and 300 SMS. and dats it!

during lunch time, i came home,searched high and low for last month's bill. to my horror. For May... the "Total New Charges" shows. $238 dollars!

Breakdowns:

Subscription Charges
Ultimate Plan $100.00
Less: 45% Donus Discount -$45.00
Caller No Display Sub $5
*Roaming Subscription $10

Usage Charges
Local Calls $155.44
Mobile Data $58.20 (accessing internet on phone)
Local SMS/MMS $59.55
Value Added Service $0.60

Usage Discounts
Free local calls/ discounts -$100.00
Less: 10% Local calls -$5.54 (for the amount AFTER $100)
SMS (300 free) -$15.00

Total New Charges $238.17

HORRIBLE! how cum so expensive?!?! and to think i did not even look at the bills for the last 6 months! no wonder i keep paying and paying and paying! Immediately called M1 (1627) again.

this time, after a talk with the lady over the phone, i was advised to change my plans to suits my needs. and was advised to get the corporate plan since i am elegible. and i was transfered to the corporate line.

at the corporate line side (1622), after checking all my accounts, i was advised that M1 is currently having this "Multi Line's Discount". as long as you got 3 lines and above (only applicable to certain plans) i am elegible for a 25% discount on all my lines. and after checking and calculating for me, i was advised to get the "Public" plan instead. as i will be saving more. this he transfered me back to 1627 again...

anyway to keep the story short. i took up this new SunMax plan with them. that gives me Free incoming voice/video calls, 700 mins of outgoing voice/video calls, 500 SMS, and i can appoint 3 M1 numbers, after which, all voice/video calls with them will be free! and the best part is..... after the 25% multi-line discount, i only need to pay $58.13!!!!! DAMN think of all the money i could save if i discovered that i need to change my plan earlier!

the most absurb thing about my bills.... i was told that i was billed $58.20 for accessing internet with my handphone.... i asked how much data did i accessed? ( as i know i din surf much....) to my horror again... i was told i surfed a total of 6MB! wah biangz..... 6mb for $58!!! such a RIP OFF!!!! i was told that usually when you load one single webpage, the data usage will already by around 2 Mb or 0.6mb i can't remember. kaoz......

anyway i took up another Value added Service of their SUN SURF 22. i only need to pay $22 to get 1GB of data access.

i calculate again. $58.20 + $22 + $5 (caller id charges) = $85.20 + GST at most also $100

compare that with what i am paying now... kaoz.. $238 (May), $180 (June)....... PUI PUI PUI!

morale of the story....... PLEASE READ YOUR BILLS~~~~~~

PS: i have to say, the service i got from the M1 officers over the phone were... VERY professional. they indeed offered me all forms of help i require, and patiently explained all different varies plans they have to me. Even doing the calculations for me. As i not only changed my plan, i changed my mum's plan too. thus was on the phone with them for a rather long period of time. although i feel cheated of my money, but i still have to say....... BRAVOS to their customer officer's professionalism. :)

now i think back of the extra money i paid the last 6 months....
我的心在滴血！！！

Song of the day: 心痛